Water Damage Restoration

Floods, frozen pipes, heavy snowfall, ice dams, and even the response to a fire event can all result in water damage to your home or business. If not handled quickly and properly, water damage can impact your property in several ways, including not only the immediate damage to the structure and your possessions but also the longer-term health hazards presented by mold and mildew growth.

Don’t let the stresses of water damage get in the way of your day-to-day life. At New Crystal Restoration, we have got you covered.

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Don't Let Water Damage Wash Your Happiness Away

Advanced Solutions

We use only the most current, high-tech drying equipment available. When disinfecting, we use green, family friendly, specially formulated, EPA registered antimicrobial solutions.

Trained & Certified

All our project managers are IICRC trained and experienced restoration professionals. Collectively, our project management team has helped customers for over 60 years!

Satisfaction Guaranteed

We ensure your property is fully restored and that you’re happy with the results. Since we are independently owned and operated, our focus is on you - the customer, not the corporation.

How The Water Damage Restoration Process Works

When your property is impacted by water damage, it's important to act fast to minimize damage and protect your property. We make the water damage restoration process as easy as possible so you can focus on taking care of other concerns. We've got this.

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1. Call Us

When you call New Crystal Restoration, you won’t have to listen to annoying telephone messages that delay the process and frustrate you during your emergency. You will be greeted by a real person, not a machine!

A seasoned project manager will be available to start the process immediately. They will coordinate to dispatch a team of technicians and all necessary mitigation equipment, tools, and supplies to perform the emergency services.

2. Check for Moisture

Using state-of-the-art moisture detection tools, the project manager determines whether water has seeped behind the walls, under the flooring, or into any other non-visible areas. Digital photos are taken so as to later assist the insurance adjuster in his or her claim assessment. We also provide a comprehensive damage report which includes a sketch with measurements and dimensions of affected areas, as well as a detailed summary of all damage to your structure and its contents.

3. Remove the Water

Removing standing water from the property is always the top priority. Trained technicians are called in to remove all standing water utilizing professional extraction equipment and/or pumps. When necessary, sections of base molding, drywall, floor tiles, ceiling tiles, etc. may be removed, along with insulation, in order to better mitigate hidden damp or wet areas. Eliminating all standing water and moisture from these areas is essential to maintain the safety and structural integrity of your property.

4. Dry the Property

The sooner your property is dried out, the sooner you’ll be able to safely occupy your home or business. In order to speed the drying process and quickly reduce the humidity to a healthy level, commercial-grade air movers and dehumidifiers are brought to the job site and strategically arranged throughout the affected areas of the property. In situations where the water damage is severe and extensive, New Crystal Restoration is able to obtain the use of dehumidification trailers designed to dry entire structures.

5. Clean & Disinfect

Without proper restoration services, water damage can often lead to further problems. This is especially the case in warmer temperatures as mold and mildew tend to grow more rapidly. It’s important to eliminate the germs, bacteria, fungi, and spores that cause mold and mildew from the property and take measures to inhibit their further growth. We use green, family-friendly, specially formulated, EPA registered antimicrobial solutions to create a healthy environment for your family. The cleaning products used in our restoration services are proven to kill over 99.9% of bacteria and surpass the U.S. EPA’s efficiency requirement for broad-spectrum hospital disinfectants.

What About Flooring?

Saving your floors is always more affordable than replacement. Our goal is to always help you salvage, preserve and protect as much of your possessions as possible. During a flood or other water damage event, flooring is often adversely impacted. When possible, carpeting is pulled back, dried, cleaned, and deodorized. Wood flooring may respond positively to our high-tech floor drying mats, saving thousands of dollars in replacement costs. We also use industrial dehumidifiers and air movers in an effort to save your wood and tiled floors.

We Work With Your Insurance

We have extensive experience providing insurance claims adjusters with the detailed, accurate information they’ll need to process your claim. We accept payment from ALL insurances. Our team will work closely with your insurance adjuster to settle your claim. Our bill will be sent directly to and paid by your insurance company.

Trained & Certified Technicians

Our experts are thoroughly trained in safely handling water damage of various types and degrees. In addition to mitigation services, we also perform any needed reconstruction and repairs to bring your property back to normal.

Trust The Experts – Get Help Now!

Time is absolutely of the essence when addressing water damage to your property. What may appear as a minor event, if left untreated, may result in serious health risks and a financial burden. Structural damage, mold and fungus growth, and permeating odors all increase exponentially as time goes on.

Because we’re located centrally in Westchester County, New Crystal Restoration is able to provide the fastest, most comprehensive response to your water damage concerns in the New York, New Jersey, and Connecticut regions. With over 60 years in the restoration business, we know what needs to happen to make your property safe and usable again while also providing the documentation and support your insurance adjuster will need in order to pay your claim.

What People Are Saying About Us

Josephine The PlumberJosephine The Plumber
21:46 27 Jan 24
Lisa is professional and knowledgeable .
sonya polyakovsonya polyakov
16:27 17 Jan 24
Anthony and his team are absolutely excellent. They did an amazing job with our mold remmediation. Very professional, detail oriented, and trust worthy. Highly recommend working with them!
Halina MenifieldHalina Menifield
14:34 12 Nov 23
Anthony and his team were very efficient with asbestos removal. They were very prompt, communicated well and completed the job beyond my expectations. I definitely would use this company again.
Anthony GiannicoAnthony Giannico
01:03 30 Oct 23
New Crystal Restoration remediated our mold issue to the highest of standards. We communicated with them immediately after our lab results determined we had an issue, and their team came to our help within 24 hours. A game plan was put in place and work started right away. Their men worked diligently and quietly with the most respect for our home. Lou came out every morning and communicated with us every step of the way. Lisa assured us that she would make sure the work were done as though it were for her own family. When the work was completed the home inspector told us that this was the most professional job he had ever seen in a residential home. We are grateful to New Crystal Restoration for being so professional and above all getting the job done with the highest of standards.
Margaret LopezMargaret Lopez
19:52 24 Oct 23
We were very pleased with the mold remediation services provided by Crystal Restoration. Anthony Villani, Director of Operations, Project Manager, helped us to navigatethe seven days the team spent in our home. First and foremost, he provided us with a detailed estimate of the work that needed to be done. Once work began, he checked in on a daily basis with the team assigned to our house. We had ample opportunity to ask questions and get updates of progress. The workers handled our personal items with care, and conducted themselves in a professional manner. In addition to Anthony, the office staff was always available for questions or concerns. We are pleased that we chose Crystal Restoration for a project that was more complicated than we originally envisioned.
Ciara SalinaCiara Salina
01:33 14 Sep 23
I was surprised at how quickly they were able to come- very reliable. The staff is kind and extremely professional and they did a great job. My bathroom is spotless after a back up due to baby wipes. They were able to make sure I didn't have any water damage, they were extremely knowledgeable, especially Anthony!Thank you to the new Crystal restoration! We will be using you again!
John SalinaJohn Salina
18:58 13 Sep 23
I woke up to a sewage backup in our basement bathroom at 6am. I called New Crystal Restoration immediately and was pleasantly surprised that Anthony answered at such an early hour. He recommended an emergency plumber to come fix the backup, who was at my house within an hour. Anthony and team came immediately afterwards and cleaned up the mess left behind. The bathroom was left spotless and the NCR team was extremely professional. I would highly recommend them for any cleaning or restoration project!

New Crystal performed a Covid19 Cleaning for the Center. They did an amazing job and everyone felt great re-entering the facility. I would recommend New Crystal Restoration to anyone that wants the job done right!

Michael McCarthy(Don Bosco Community Center) - Port Chester, NY

New Crystal Restoration is a multifaceted company with amazing and dedicated staff who have the customer's interest at heart. They are concerned for your property, do the "right" job, are very meticulous, and perform to the customer's satisfaction. We have used them for mold remediation, water damage, restoration services, cleaning, air-cleaning, sanitizing (for COVID), and many similar jobs that require expert professional services. We continue to use them, and highly recommend them to anyone in need of home or business restoration services.

Michael CalgiCustomer – Harrison, NY

After all the violent storms this past spring, my sunroom was leaking in two places. I called New Crystal Restoration immediately, as this is not the first time that I have used their services. Their rapid response, correct assessment of the situation, and meticulous remediation was perfect....as usual.

Mary DantinCustomer – White Plains, NY

Highly recommend

Jose Ortiz, Jr.Customer – Harrison, NY
Excellent service, prompt amd professional response, highly recommend utilizing them for your personal and commercial needs!
Vanessa & Michael ShalloCustomers – Harrison, NY

Excellent service once we got the estimate - very clear communication, responsive and professional. I’d use them again!

Christian BrucculeriCustomer – Chappaqua, NY

New Crystal Restoration was very professional. Don was very responsive and always pleasant and easy to communicate with. The team that was brought in to perform the restoration and remediation was also a pleasure to work with. They kept a clean work area and made sure at the end of their day everything was cleaned up. This was very much appreciated. We want to Thank Jessica for also responding to our needs. Time was of the essence and we were made to feel confident that all would be taken care of expeditiously and accurately. We would highly recommend this company for any of their services as this one was above our expectations.

Kreg & Eileen MortonCustomers – Philipstown, NY

Great job, professionally done. I was well pleased with all their work from start to finish. Highly recommend them.

Richard & Cynthia LaTerraCustomers – Norwood, NJ
We used New Crystal Restoration to remediate mold found in our attic. They were able to fit us in right away, and did an incredibly thorough job. My husband and I were both very pleased with the team's promptness and professionalism, and we would definitely use them again.
Marry SummonsCustomer – Rye Brook, NY

Don and his team arrived quickly to help mitigate our flood situation. They were very responsive and professional and explained all that they would be doing. Don assessed the damage and identified the solution very quickly and had his team go to work right away. They partitioned off the spaces being worked on in a very seamless manner. When complete they left the areas worked on in a condition ready for our contractor to do their work. All in all I was very satisfied with New Crystal Restoration's work and would recommend them if in need of any water damage cleanup work

Jeffrey SilvaCustomer – Baldwin Place, NY

It was a pleasure dealing with New Crystal Restoration. They were incredibly professional and were able to respond quickly to our mold situation. Everyone on site was friendly and professional and the job was done perfectly. I would highly recommend them! A++++

Debbie GrayCustomer – Livingston, NJ

Absolutely amazing service. Anthony and his team were extremely fast to respond and execute. Friendly, efficient, clean. An absolute pleasure to deal with.

Jason EdwardCustomer – Greenwich, CT

The company was immediately responsive to our emergency. All the people were very nice. Their work was professional and thorough. The manager checked the work regularly. The workers left the site clean every day they worked, and they removed the refuse on a daily basis. We couldn't have been happier!

Paulette Sink(The Seed Day Care Center) - Customer – Yorktown Heights, NY

Wonderful company - Anthony was attentive, responsive and explained the remediation process in detail for me. Very knowledgable and great to work with. Highly recommend!

Mary FlahertyCustomer – Rye, NY

We needed to have asbestos removed from our attic in order to sell our house. New Crystal was clean, responsive and fairy priced. Would definitely use them again!

Persephone ZillCustomer – Hastings-on-Hudson, NY

Absolutely great experience. A great team and very responsive. Fantastic job. Thanks guys.

Sudip DeyCustomer – Scarsdale, NY

As a mom, the fact that they are green and nontoxic is important to me. I am an insurance agency owner and we refer New Crystal Restoration when our clients have had fire or water damage to assist in with emergency clean up. The feedback we receive is always positive. They are fast and responsive and fair with handling the claim. Some companies will take advantage of a customer in these situations, but New Crystal is honest, reliable, and professional. I can't speak highly enough about them! They can also assist with mold and asbestos removal.

Nicole Johns(The Johns Family Agency) - Insurance Adjuster – Dobbs Ferry, NY

I have been known Austin and Lou, project managers of NCR, for years in several different mold projects. I observed their professional performance of their remediation work on time. They are very honest, empathetic and great people. All small businesses should be run with such care and pride. I highly recommend New Crystal Restoration to be your mold remediation guy. Thank you!!

Justin Joe(BNF Consulting) - Mold Assessor – Hartsdale, NY

3 Simple Steps to Recover From Water Damage

Allow New Crystal Restoration to help you transform your property and gain the confidence you need to know it is safer, cleaner, and healthier than before.


Call Now

We will arrive on-site immediately to assess the damage and save any salvageable items.


Get Help

From cleanup to full repairs, we have got you covered from start to finish.


Live Healthier

When we’re done with your property, it’ll be like water damage never took place.