Our History

When everything’s gone terribly wrong, we’re here to make it right. Crystal Restoration was founded in 1960 to help families and business owners restore their properties after fire, floods, and other disasters. As Westchester County’s 1st and oldest restoration company, our passion for helping people get their lives back to normal drove everything we did – and today, that tradition continues.

Reinvented in 2008 as Westchester’s 1st green restoration company, New Crystal Restoration was formed and is now managed by the founder’s children.

Our decision to “go green” was inspired by our family’s personal challenges with autism and special needs. We know that powerful and effective cleaning does not need to be harmful and toxic. The safe, non-toxic products we now use are a better alternative to the products we used decades ago. We are proud to have pioneered the use of green products, ahead of other restoration companies in our industry.

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Providing Total Service

Disasters are, by definition, very upsetting events. We understand that. That’s why every aspect of the restoration process, from meeting with the customer to assessing the damage, to supervising the crew in cleaning and restoring damaged areas, is done with complete client satisfaction in mind. No matter how large or small the project may be, our goal is to provide superior results, attentive and caring service, and complete customer satisfaction. Our unconditional guarantee means that clients can rely on our help when a disaster stikes.

New Crystal Restoration has a commitment to each client we service that goes beyond cleaning and repair. We’re here to help you get your life back to normal. We understand that you’re going to have concerns and questions about the restoration process. That’s why we’re always available to talk through the process and address any special requests and/or individual health concerns your family may have. As a local business that has been part of the community for decades, we care about your property as much as you do and do everything in our power to return your home or business to normal as soon as possible.
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Years in Business
Westchester's 1st Restoration Company
Westchester's 1st Green Restoration Company

Experience & Stability Matter

There are many disaster restoration companies out there. Sometimes it seems like a new one pops up every single day. The reason for this is simple: disaster restoration is marketed as a quick, simple business to run, and many inexperienced people buy into the idea that paying a franchise fee makes them instant experts.

However, disaster restoration is actually a fairly complicated business. There’s a lot involved to restore your property to a safe, healthy state – and there’s also the issue of ensuring all paperwork and documentation is provided to facilitate the timely payment of your insurance claims as well as the need to address the emotional concerns of the property owner and residents after a traumatic event.

New Crystal Restoration has been in this business for decades. As a local member of the community, we didn’t get into it to make fast money; we do this because we know it’s a meaningful way to change lives for the better. We’re not going to cut out and run once a ‘better opportunity’ comes along: disaster restoration is what we’ve always done and it’s what we’re always going to do. 2015 proudly marks the 3rd generation of our family joining the New Crystal Restoration team. Our expertise is well–known throughout the region, and we’re proud to be the preferred contractor of choice when insurance agents and brokers have a disaster strike at their property or one of their clients. You can count on New Crystal Restoration to be there for you. Our company has stood the test of time.

Green Cleaning & Special Needs: Our Unique Expertise

Each project manager employed by New Crystal Restoration has been specially trained in all aspects of fire, smoke, water and odor damage restoration, as well as mold remediation, and is equipped with the most up-to-date diagnostic testing tools. Our crews are knowledgeable in the use of the latest state-of-the-art equipment and cleaning supplies, and are provided with personal protective gear when necessary.

Additionally, New Crystal Restoration has embraced leading-edge green cleaning and restoration products and technologies. We have done this because the results are superior, providing a fully restored home without toxic and potentially harmful chemical residues being left behind.

We’re also the disaster restoration service you want if someone in your family has special needs. Our team leader is a mother of a child with Autism and so our team is very aware of the impact chemicals can have on our physical and emotional health. The same situation is true for someone who has allergies, asthma, multiple chemical sensitivities and other health concerns. Our commitment to green, planet-friendly cleaning products and methodologies is only the beginning: we’ll work closely with you to create a space that’s healthy for everyone.

What People Are Saying About Us

New Crystal performed a Covid19 Cleaning for the Center. They did an amazing job and everyone felt great re-entering the facility. I would recommend New Crystal Restoration to anyone that wants the job done right!

Michael McCarthy(Don Bosco Community Center) - Port Chester, NY

New Crystal Restoration is a multifaceted company with amazing and dedicated staff who have the customer's interest at heart. They are concerned for your property, do the "right" job, are very meticulous, and perform to the customer's satisfaction. We have used them for mold remediation, water damage, restoration services, cleaning, air-cleaning, sanitizing (for COVID), and many similar jobs that require expert professional services. We continue to use them, and highly recommend them to anyone in need of home or business restoration services.

Michael CalgiCustomer – Harrison, NY

After all the violent storms this past spring, my sunroom was leaking in two places. I called New Crystal Restoration immediately, as this is not the first time that I have used their services. Their rapid response, correct assessment of the situation, and meticulous remediation was perfect....as usual.

Mary DantinCustomer – White Plains, NY

Highly recommend

Jose Ortiz, Jr.Customer – Harrison, NY
Excellent service, prompt amd professional response, highly recommend utilizing them for your personal and commercial needs!
Vanessa & Michael ShalloCustomers – Harrison, NY

Excellent service once we got the estimate - very clear communication, responsive and professional. I’d use them again!

Christian BrucculeriCustomer – Chappaqua, NY

New Crystal Restoration was very professional. Don was very responsive and always pleasant and easy to communicate with. The team that was brought in to perform the restoration and remediation was also a pleasure to work with. They kept a clean work area and made sure at the end of their day everything was cleaned up. This was very much appreciated. We want to Thank Jessica for also responding to our needs. Time was of the essence and we were made to feel confident that all would be taken care of expeditiously and accurately. We would highly recommend this company for any of their services as this one was above our expectations.

Kreg & Eileen MortonCustomers – Philipstown, NY

Great job, professionally done. I was well pleased with all their work from start to finish. Highly recommend them.

Richard & Cynthia LaTerraCustomers – Norwood, NJ
We used New Crystal Restoration to remediate mold found in our attic. They were able to fit us in right away, and did an incredibly thorough job. My husband and I were both very pleased with the team's promptness and professionalism, and we would definitely use them again.
Marry SummonsCustomer – Rye Brook, NY

Don and his team arrived quickly to help mitigate our flood situation. They were very responsive and professional and explained all that they would be doing. Don assessed the damage and identified the solution very quickly and had his team go to work right away. They partitioned off the spaces being worked on in a very seamless manner. When complete they left the areas worked on in a condition ready for our contractor to do their work. All in all I was very satisfied with New Crystal Restoration's work and would recommend them if in need of any water damage cleanup work

Jeffrey SilvaCustomer – Baldwin Place, NY

It was a pleasure dealing with New Crystal Restoration. They were incredibly professional and were able to respond quickly to our mold situation. Everyone on site was friendly and professional and the job was done perfectly. I would highly recommend them! A++++

Debbie GrayCustomer – Livingston, NJ

Absolutely amazing service. Anthony and his team were extremely fast to respond and execute. Friendly, efficient, clean. An absolute pleasure to deal with.

Jason EdwardCustomer – Greenwich, CT

The company was immediately responsive to our emergency. All the people were very nice. Their work was professional and thorough. The manager checked the work regularly. The workers left the site clean every day they worked, and they removed the refuse on a daily basis. We couldn't have been happier!

Paulette Sink(The Seed Day Care Center) - Customer – Yorktown Heights, NY

Wonderful company - Anthony was attentive, responsive and explained the remediation process in detail for me. Very knowledgable and great to work with. Highly recommend!

Mary FlahertyCustomer – Rye, NY

We needed to have asbestos removed from our attic in order to sell our house. New Crystal was clean, responsive and fairy priced. Would definitely use them again!

Persephone ZillCustomer – Hastings-on-Hudson, NY

Absolutely great experience. A great team and very responsive. Fantastic job. Thanks guys.

Sudip DeyCustomer – Scarsdale, NY

As a mom, the fact that they are green and nontoxic is important to me. I am an insurance agency owner and we refer New Crystal Restoration when our clients have had fire or water damage to assist in with emergency clean up. The feedback we receive is always positive. They are fast and responsive and fair with handling the claim. Some companies will take advantage of a customer in these situations, but New Crystal is honest, reliable, and professional. I can't speak highly enough about them! They can also assist with mold and asbestos removal.

Nicole Johns(The Johns Family Agency) - Insurance Adjuster – Dobbs Ferry, NY

I have been known Austin and Lou, project managers of NCR, for years in several different mold projects. I observed their professional performance of their remediation work on time. They are very honest, empathetic and great people. All small businesses should be run with such care and pride. I highly recommend New Crystal Restoration to be your mold remediation guy. Thank you!!

Justin Joe(BNF Consulting) - Mold Assessor – Hartsdale, NY