If there’s one thing we’ve learned in the 55 years we’ve been in business it’s that no two disasters are alike. Each event will create its own unique set of problems that need addressing, and there’s no one-size-fits-all answer. That’s why we’ve developed an individualized set of protocols to be used for various fire, flood, and other disastrous events.
No two disasters are alike, and no two families are alike. We use the term ‘special needs’ to cover a tremendous range of circumstances that make it even more difficult for a family to bounce back after a traumatic home event. This list includes allergies, autism, mobility challenges, developmental delays, chemical sensitivities and more. Just as an individualized approach is needed to fully restore a property after a disaster, an individualized approach is necessary to help every type of family achieve a healthy, happy home once again.
This process starts during the initial consultation phase. If your family has special needs that need to be accommodated during the disaster restoration process, we want to know about them. We will ask you questions about what will work best for your family, and look at our processes to meet your needs in the most satisfying way possible. Over the years, this has meant scheduling disaster restoration services on a time schedule designed not to disrupt a child’s routine or using a specific set of green cleaning products to avoid triggering chemical sensitivity issues.
Caring for special needs families is not an add-on to what we do on an everyday basis: it is the heart and soul of what we do, each and every day. New Crystal Restoration is founded on the premise that every family deserves a happy, healthy home. We’ll do what it takes to make sure your life can get back to normal as quickly as possible, by cleaning and restoring your property using the very best green cleaning products and superior restoration methods. Don’t put off getting the help you need because you’re not sure if the restoration company will ‘get’ why you need things done in a certain way or at a certain time. We’ve been there. We get it. And we are here to help.